Returns
Viewing period
Are you not satisfied with an article or do you regret a purchase, then you have 14 days to cancel your order and to return it. Items should, if reasonably possible, be returned in their original packaging.
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us (Tofvel, Hanzepoort 26, 7575 DA Oldenzaal, The Netherlands, info@tofvel.com, +31 (0) 53 - 53 88 333) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.
Retour Vignette
In order to work on a sustainable future and to reduce unnecessary returns, some of our products are provided with ‘Retourvignet®’. The vignette is attached to the product in such a way that fitting a product is possible. With the removal of the vignette, the right to return and refund expires. Only like this we can make the return process more sustainable together and make someone else happy with this ‘new’ item. We hope for your cooperation!
Exchange an item?
If you would like to exchange an item for another size, colour or model, please return the item to us and place a new order with the correct item. The purchase price of the returned item will be refunded to you as soon as possible. The 14-day trial period also applies to exchanges. Return costs are at your own expense.
How to return an item?
We ask you kindly to enclose the return form as completed as possible. Any costs for returning the item are at your own expense. So please make sure that your return package has fully paid postage.
If the item is returned after expiry of the stipulated return period, then we may deduct costs accordingly.
Refund
After we have received your return shipment in good order, you may rest assured that the amount due by us will be refunded to your account within a maximum of 14 days.
Return costs
Should you wish to return something, the shipping costs for the return shipment will be at your own expense. The costs for a return shipment depend on the weight and size of the package. The maximum size for a letterbox package is 38 x 26.5 x 3.2 centimetres, with a maximum weight of 2 kilos. Check the exact current rates on the PostNL website.
Return address
Return Tofvel
Hanzepoort 26
7575 DA Oldenzaal
The Netherlands